How Our Templates Work: Download, Licence and Updates
Every product is a set of editable Microsoft Office files that you download immediately after checkout. There is nothing to install and no subscription.
Buying a template from ISO Cloud Consulting should take a few minutes, and using it well should take a few hours.
How do I get my files?
After checkout you see a download button on the order confirmation page, and the same link arrives by email within a few minutes. Bundles download as a single ZIP file. If the email does not arrive, check your spam folder, then contact us and we will resend it.
What formats are the templates in?
Word (.docx), Excel (.xlsx) and PowerPoint (.pptx), plus PDF for summaries and checklists. Files open in Microsoft 365 and Office 2016 or later. Spreadsheets use formulas and conditional formatting only, with no macros, so they also work in Google Sheets.
What does the licence allow?
One purchase covers one organization (one legal entity), with unlimited internal users and sites. You can edit and rebrand the files freely. You cannot resell, share or publish them outside your organization. Consultants can serve up to 10 client organizations per product with the Consultant Multi-Client Licence, including applying their own or the client's branding: see the consultant edition page. Full terms are in the licence agreement.
Do the templates include the text of the ISO standard?
No. ISO standards are copyrighted. Our templates refer to clause numbers and describe requirements in our own words. You need your own licensed copy of the standard, which you can buy from ISO or your national standards body.
Are updates included?
Yes, for the edition of the standard you bought. Corrections and revisions for that edition are free for as long as we sell the product, and we email you when a file changes. When a standard is replaced by a new edition, the new kit is a separate product with an upgrade discount for existing buyers. See template updates.
What do I still need to do after downloading?
Templates give you the structure. You still decide your scope, fill in your company and device details, approve the documents, train your people and run the processes so you build up records. The implementation roadmap shows the order to do it in, and the document review service is there if you want someone to check your adapted documents.
Will these templates get us certified?
Templates give you a sound, auditable structure. Certification depends on how your organization operates the system and the records it keeps, so nobody can honestly guarantee an audit result, and we do not.
What is your refund policy?
If a product doesn't fit your QMS, email us within 30 days of your order for a full refund (once per customer and organization). Faulty, missing or wrong files are refunded within 30 days if we can't fix them within 3 business days. See the refund policy and the one-page purchase terms.