Terms of service

Terms of Service

Last updated: 19 October 2026

These Terms of Service (“Terms”) govern your access to and use of isocloudconsulting.com and the digital templates, software, online courses and consulting services provided by ISO Cloud Consulting LLC, a Missouri limited liability company with its principal office at 10423 Florence Ave, Buena Park, CA 90620, USA (“we”, “us”, “our”). By using the site, buying a product or engaging our services, you agree to these Terms. A plain-English summary is on our Purchase terms page.

Contents

  1. Definitions
  2. Products, Services & Deliverables
  3. Fees, Taxes & Payment
  4. Client Responsibilities
  5. Confidentiality
  6. Intellectual Property, Licence & Updates
  7. Warranties & Disclaimers
  8. Limitation of Liability
  9. Term, Suspension & Termination
  10. Governing Law, Jurisdiction & Disputes
  11. Changes to these Terms
  12. Contact

1) Definitions

Client or “you”: the person or organization buying or using our products or services. Services: consulting, implementation support, document review, onboarding calls, audits and related work. Materials: templates, documents, frameworks, software, course content and other outputs we create or provide.

2) Products, Services & Deliverables

Templates and software are sold as one-time purchases and delivered as instant downloads. Online courses are accessed through our training portal. There are no subscriptions. For consulting, scope, timelines and deliverables are set out on our website, in a written proposal, or in a Statement of Work (“SOW”). We perform Services with reasonable skill and care and may use qualified subcontractors.

Regulatory outcome note: we provide templates and professional guidance but do not guarantee certification, regulatory approval or any audit outcome.

3) Fees, Taxes & Payment

  • Prices are shown in USD at checkout and paid in full at purchase. Applicable sales tax or VAT is shown at checkout.
  • Consulting fees are exclusive of sales taxes and bank or card charges unless stated otherwise.
  • Unless the SOW says otherwise, consulting is paid 50% on acceptance and 50% on delivery.
  • Late consulting payments may accrue interest at 1.5% per month or the maximum permitted by law, whichever is lower.
  • We may suspend Services for non-payment after reasonable written notice.
  • Refunds are covered by our Refund Policy, including the 30-day fit guarantee.

4) Client Responsibilities

  • Provide timely access to people, systems and information needed to deliver Services.
  • Name a project owner for decisions and approvals.
  • Make sure data you share with us is accurate and lawfully obtained.
  • Keep responsibility for your regulatory strategy, risk acceptance decisions and device-specific validation unless expressly included in scope.

5) Confidentiality

Each party will keep the other’s confidential information confidential, use it only for the engagement, and protect it with at least the care it uses for its own. This does not apply to information that is public, independently developed or lawfully obtained from a third party. If disclosure is required by law, the receiving party will give prompt notice where lawful.

6) Intellectual Property, Licence & Updates

We keep all rights in the Materials and our methods. On full payment you receive a perpetual, non-exclusive, non-transferable internal-use licence for your organization, as set out in our License Agreement, which also covers consultant use. Updates within the edition of the standard you bought are free; a new edition of a standard is a new product with an upgrade discount for existing buyers (License Agreement section 6).

7) Warranties & Disclaimers

  • We warrant that we will perform the Services with reasonable skill and care.
  • Except as expressly stated, the Services and Materials are provided “as is”. To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.
  • We do not provide legal advice.

8) Limitation of Liability

To the maximum extent permitted by law, our total liability for all claims relating to the Materials, the Services or these Terms is limited to the fees you paid us in the 12 months before the event giving rise to the claim. We are not liable for indirect, incidental, special, punitive or consequential damages, including lost profits, loss of data or business interruption.

9) Term, Suspension & Termination

  • These Terms apply from your first use of the site, Materials or Services.
  • Either party may terminate an SOW for material breach not cured within 14 days of written notice.
  • On termination of an SOW you pay for Services rendered and expenses incurred to the termination date. Licences to Materials paid for in full continue under the License Agreement.

10) Governing Law, Jurisdiction & Dispute Resolution

Governing law: these Terms, the License Agreement and any SOW are governed by the laws of the State of California, without regard to its conflict-of-law rules.

Disputes: the parties will first try to resolve any dispute informally by written notice. If it is not resolved within 30 days, either party may refer it to mediation and, failing settlement, to binding arbitration administered by the American Arbitration Association (AAA) under its applicable rules, seated in Orange County, California, in English. Either party may bring an individual claim in small claims court, and either party may seek urgent injunctive relief for misuse of intellectual property or confidential information.

Courts: for any proceeding not subject to arbitration, or to enforce an award, the parties consent to the exclusive jurisdiction of the state and federal courts in Orange County, California.

Nothing in this section limits rights you have under consumer protection laws that apply to you.

11) Changes to these Terms

We may update these Terms. The revised version will be posted with a new date and applies to purchases and use after that date.

12) Contact

ISO Cloud Consulting LLC
Email: isocloudconsulting@outlook.com
Address: 10423 Florence Ave, Buena Park, CA 90620, USA