Buying, licence, guarantee and updates
What do I get when I buy a template or kit?
Editable Word (.docx), Excel (.xlsx) and PowerPoint (.pptx) files, plus PDF summaries, in a single download. Files open in Microsoft 365 and Office 2016 or later. Spreadsheets use formulas and conditional formatting only, with no macros, so they also work in Google Sheets. Every product page lists exactly which files are included.
How quickly do I get the files?
Immediately. A download button appears on the order confirmation page and the same link is emailed to you within a few minutes. Bundles arrive as one ZIP file. If the email does not arrive, check your spam folder, then contact us and we resend it.
What is the 30-day money-back guarantee?
If a paid product does not fit your quality management system, email us within 30 days of your order for a full refund. It applies once per customer and organization, covers the whole product, and you confirm you have deleted the files. Faulty, missing or wrong files are refunded within 30 days if we cannot fix them within 3 business days. Full details in the refund policy.
Can I see the files before I buy?
Yes. Every product page shows real, unedited pages from the download, most kits have free sample pages, and there is a fully worked example of a procedure and its linked records. The free ISO 9001:2026 resources use the same layout and writing as the paid tools.
What does the licence allow?
One purchase covers one organization (one legal entity), with unlimited internal users and sites, forever. Edit and rebrand the files freely. You cannot resell, share or publish them outside your organization. Consultants can serve up to 10 client organizations per product with the Consultant Multi-Client Licence. Full terms are in the licence agreement.
Are updates included?
Yes, for the edition of the standard you bought. Corrections and revisions for that edition are free for as long as we sell the product, and we email you when a file changes. When a standard is replaced by a new edition, the new kit is a separate product with an upgrade discount for existing buyers. Every change is logged on the template updates and version history page.
Who wrote the templates, and how are they checked?
The founder, an industrial engineer with senior quality and operations roles in regulated medical device manufacturing, writes and checks every template against the published standard, and answers support email himself. The method, including how we handle corrections, is on the how we review templates page.
Do the templates include the text of the ISO standard?
No. ISO standards are copyrighted. Our templates refer to clause numbers and describe requirements in our own words. You need your own licensed copy of the standard, available from ISO or your national standards body.
Will these templates get us certified?
Templates give you a sound, auditable structure. Certification depends on how your organization operates the system and the records it keeps, so nobody can honestly guarantee an audit result, and we do not. The implementation roadmap shows what happens after you download.
Which kit should I buy?
Already certified to ISO 9001:2015? The Transition Toolkit has every tool for the move to 2026. Building or rebuilding a whole system? The Complete QMS Documentation Kit. Medical devices? Start with the ISO 13485 Starter Kit or get all 15 kits in the Complete QMS Kit. The which kit is right for me page walks through each situation, and upgrade credits mean you never pay twice if you start small.
Is checkout secure, and who am I buying from?
Checkout runs on Shopify with card, PayPal, Apple Pay, Google Pay and Shop Pay; we never see your card details. You are buying from ISO Cloud Consulting LLC, a US limited liability company. Prices are in USD. Our purchase terms put licence, updates, support and refunds on one page.
Can I get help tailoring the templates?
Yes. Add a 60-minute onboarding call with the author to any kit, send your adapted documents for a fixed-price document review, or book remote consulting for ISO 9001:2026 transitions and ISO 13485.
Why buy from ISO Cloud Consulting
ISO 13485, medical devices and consulting
What does ISO 13485 compliance actually require?
Documented, controlled processes covering document and record control, training and competence, risk management (ISO 14971), design controls, purchasing and supplier control, production and servicing, post-market surveillance and vigilance, CAPA and internal audit. Evidence must be complete, traceable and audit-ready. The clause hub explains each clause and the kit that covers it.
Can a QMS run in SharePoint or Google Drive?
Yes. Compliance depends on configuration, not the platform: controlled libraries, versioning, approval routing, training records, CAPA and NCR logs and PMS data paths. Software that affects the QMS needs validation under ISO 13485 clause 4.1.6; the Software Validation Kit covers it.
How long does a full ISO 13485 QMS build take?
Typically 4 to 12 weeks of part-time work for a small manufacturer using the Complete QMS Kit, longer where design controls, process validation or multi-jurisdiction technical documentation (EU MDR plus FDA) are in scope. Device class, the number of procedures and validation depth drive the timeline.
What goes into an ISO 14971 risk management file?
A risk management plan, hazard analysis, hazardous situations, risk estimation, risk controls, residual risk evaluation, benefit-risk analysis, a risk management report and the link to post-market data. The ISO 14971 Risk Management File Kit provides every one of these as an editable template with worked rows.
Do you support audits and remediation?
Yes, remotely. Fixed-scope document review, ISO 13485 consulting and ISO 9001:2026 transition consulting cover gap assessment, document build-out, internal audits and audit preparation. Consulting is quoted per engagement and does not guarantee certification.
Didn't find your answer?
Use the contact form or email isocloudconsulting@outlook.com. Include your standard, jurisdiction and where you are in the process for a specific answer. Replies within 2 business days.
Not sure what to buy?
Pick your situation (first QMS, transition, fixing one process, consultant, or want help) and we point you to the right option.