Salve theme support

Support for the Salve theme is provided by ISO Cloud Consulting LLC. We reply to every request within 2 business days (Monday to Friday, 09:00 to 17:00 SAST). Before you write, check the FAQ and troubleshooting page and the support policy.

Send a support request

Tell us your store URL, the theme you're using, the page where the problem happens, the steps that cause it, and what you expected. Screenshots help. If your store is password protected, include the storefront password. Please don't include customer data or personal health information.

The support form is being set up. In the meantime, email isocloudconsulting@outlook.com with the subject "Salve theme support" and the details above. You'll receive a confirmation reply.

What happens next

  • You get an automatic confirmation with your request number.
  • A person replies within 2 business days with an answer or a request for more detail.
  • Confirmed theme bugs are fixed in the next theme release. Bugs that stop a store taking orders are fixed immediately.

Before you edit theme code

Duplicate your theme first: go to Online Store > Themes, select the ... button next to Salve and select Duplicate. Support doesn't cover custom code changes; for custom work we suggest hiring a Shopify Partner.