Salve theme support policy

ISO Cloud Consulting LLC supports the Salve theme. This page explains when we're available, what support covers and how to contact us.

Support hours and response times

  • Hours: Monday to Friday, 09:00 to 17:00 South Africa Standard Time (SAST, UTC+2). We're closed on weekends.
  • Replies: we reply to every request within 2 business days.
  • Critical bugs: if a theme bug stops your store from taking orders or hides important product information, we fix it immediately.

What support covers

  • Bugs in the Salve theme code.
  • Questions about Salve's features and settings, and how to use them.
  • Help with setting up the health data definitions described in this documentation.

What support doesn't cover

  • Customizations, such as design changes, new features or changes to theme code.
  • Third-party apps, including how they look or work in the theme. Contact the app developer for help.
  • Problems caused by code edits made by you or someone else.
  • Your store setup outside the theme, such as products, payments, shipping or domains. Contact Shopify Support for these.
  • Legal or regulatory advice, including what you can say about your products.

Custom code policy

Warning: Duplicate your theme before editing code. Go to Online Store > Themes, select the ... button next to the theme and select Duplicate. Make your changes in the copy.

  • We don't support themes with custom code changes. If you report a bug, we may ask you to check whether it also happens on an unedited copy of Salve.
  • Theme updates don't include your code changes. You'll need to apply them again after you update.
  • For custom work, we suggest hiring a Shopify Partner. You can find one in the Shopify Partner Directory.

Contact support

Use the theme support form. It asks for:

  • Name
  • Email
  • Store URL, for example www.storename.myshopify.com
  • Theme
  • Subject
  • Description of the problem or question
  • Screenshots (optional, but they help)

To help us answer faster, tell us the page where the problem happens, the steps that cause it, what you expected and the browser and device you used. If your store is password protected, include the storefront password.

Please don't send customer data or personal health information in the form.